Unified Communication systems usually includes the ability to integrate real-time or near-real time simultaneous messaging, collaboration and interactive systems. Users can access a variety of communication applications such as email, SMS, video, fax, voice, and other services via a single account. Additionally, many service features, options, and user accounts are accessible to users from their personal devices, laptops or other wireless devices. This integration between multiple devices is possible thanks to Unified Communication systems incorporating multi-user collaboration and other interactive systems such as scheduling, workflow, instant messaging and voice response systems.
Unified Communication is a phrase used to describe any communications system, usually being a business one, that includes a wide range of technologies and applications which are designed, sold and supported as a single communications platform. Unified Communication systems enable companies to use integrated data, video, and voice, all supported on one platform.